Privacy Policy
Last updated: October 14, 2026
Who we are. Paws & Claws Hotel & Spa (“we,” “us,” “our”) operates a boarding, daycare, grooming, and training facility at 3206 Conrad Rd, Billings, MT 59102, and the website https://pawsnclaws406.com/. This policy explains what personal information we collect, how we use it, and the choices you have.
1. Information we collect
Information you give us: your name, address, phone number, and email address; emergency contact details; payment details when you book or buy a service; and messages you send us through forms, email, text, or phone.
Information about your pet: name, breed, age, weight, sex, and spay/neuter status; vaccination records; medical history, medications, allergies, and special feeding instructions; temperament and behavior history, including any bites or incidents; and veterinarian contact information.
Information collected automatically when you visit our website: IP address, browser type, device type, pages visited, and how you arrived at the site. This is collected through cookies and similar tools described in Section 7.
Photos and video: we may take photos or video of pets at our facility, including through any camera systems we operate.
2. How we use your information
We use your information to book and provide services; to communicate about reservations, appointments, and account matters; to make sure your pet’s health, feeding, and behavior needs are met; to process payments; to send service updates and, where you have agreed, marketing messages; to improve our website and services; to meet legal and safety obligations; and to protect our business, staff, clients, and animals.
3. Payment information
Payments are processed by [payment processor name]. We do not store full credit or debit card numbers on our systems.
4. Photos and video
We will not use photos or videos of your pet or your family in marketing, on social media, or on our website without your written permission. You can withdraw that permission at any time by contacting us, although material already published may not be removable.
5. How we share information
We do not sell your personal information. We share it only:
- with veterinarians and emergency clinics when needed to care for your pet, as described in the Terms of Service;
- with service providers that help us run our business, such as payment processors, booking software, email and text messaging providers, and website hosts, who may use it only to perform services for us;
- when required by law, court order, or government request, or to protect the safety of people or animals;
- in connection with a sale, merger, or transfer of all or part of our business, in which case the new owner will be bound by terms at least as protective as this policy.
6. Email and text messages
If you opt in, we may send you emails or text messages about specials, schedules, and services. Message and data rates may apply. You can opt out at any time by replying STOP to a text or using the unsubscribe link in an email. Transactional messages about your bookings may still be sent.
7. Cookies and website tools
Our website uses cookies that are necessary for basic functions, such as keeping items in a shopping cart or remembering your session, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.
8. How long we keep information
We keep client and pet records for as long as needed to provide services, meet legal and tax requirements, and resolve disputes. Payment transaction records are kept for as long as required by law and by our payment processor. You may ask us to delete information we no longer need, subject to these requirements.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices and rights
You may ask us to access, correct, or delete your personal information, and you may opt out of marketing messages. To make a request, contact us using the details in Section 13. We may need to verify your identity before responding. Some residents of other states have additional privacy rights; we will honor those rights where they apply.
11. Children
Our services and website are not directed to children under 18. Clients must be at least 18 or have a parent or guardian’s consent to use our services on behalf of a minor.
12. Links to other websites
Our website may link to third-party sites, such as social media or review platforms. We are not responsible for the privacy practices of those sites.
13. Changes to this policy and contact information
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date. For questions, requests, or complaints, contact:
Paws & Claws Hotel & Spa 3206 Conrad Rd, Billings, MT 59102 1-406-894-2332 | pawsnclaws406@gmail.com